Terms of Service
Last updated: 6 July 2026
1. Overview
These Terms of Service govern your use of the Luma website and, where applicable, the Luma concierge service ("Luma", "we", "us"). By using the website or the service, you agree to these terms. If you do not agree, please do not use them.
2. The service
Luma is a voice-and-text concierge for hotels. Guests make requests in their own words and Luma routes them to the right team. The website presents this service and lets you get in touch or book a demo. We may improve, change, or discontinue features over time.
3. Acceptable use
You agree to use the website and service lawfully and not to misuse them — including no attempts to disrupt, reverse-engineer, overload, or gain unauthorised access to any part of our systems, and no use that infringes the rights of others.
4. Privacy
We collect no personal data through this website, never sell data to third parties, process no personally identifiable information for our own purposes, and operate in full compliance with the GDPR. Full detail is in our Privacy Policy, which forms part of these terms.
5. Intellectual property
The Luma name, brand, website content, and software are owned by us or our licensors. You may not copy, reproduce, or distribute them without our written permission, except as needed for normal use of the service.
6. Availability & warranties
We work to keep Luma reliable but provide the website and service on an "as available" basis and do not guarantee uninterrupted operation. To the fullest extent permitted by law, we disclaim implied warranties not expressly stated here.
7. Limitation of liability
To the fullest extent permitted by law, Luma is not liable for indirect, incidental, or consequential damages arising from use of the website or service. Nothing in these terms limits liability that cannot be limited under applicable law.
8. Changes to these terms
We may update these terms from time to time. The "last updated" date above shows the current version. Continued use after a change means you accept the revised terms.
9. Contact
Questions about these terms? Reach us at info@ardanmarketing.com.