Guests don't want to call reception, wait on hold, or figure out who to ask. Luma sits quietly in every room. A guest simply says what they need, in their own words, in their own language, and the right person is already on it. Less pressure at the desk. A warmer stay for every guest.
A small card in the room. One tap of the camera opens Luma, no download, no login, no account.
"Can I get two towels to room 201?" Luma understands, confirms warmly, and knows exactly where it goes.
The request reaches housekeeping, maintenance or the front desk instantly, and closes the moment it's done.
Can I get two towels to room 201?
Of course — two towels on the way to room 201. Anything else?
Could we have a late checkout tomorrow?
Absolutely — I've noted a 1 PM checkout and let the front desk know.
Warm, patient, and always ready. Luma greets every guest by the time of day, listens in their own language, and turns a simple sentence into service. No scripts to learn, nothing to install, just a friendly voice that makes guests feel looked after from the first moment.
The small requests that fill a front desk's day, Luma catches them all, and answers the simple questions on its own.
Towels & amenities
Room cleaning
AC & maintenance
Late checkout
Taxi requests
City guide & area info
Breakfast & Wi-Fi questions
"Can someone help?"
Luma knows your hotel. A towel goes to housekeeping, a broken AC to maintenance, a taxi to the front desk, automatically, the moment a guest asks. No request slips through, nothing gets lost in a group chat, and nobody has to remember who's on shift.
Housekeeping
Towels · amenities · room cleaning
Front Desk
Late checkout · taxis · info
Maintenance
AC · plumbing · electrical
Concierge
City guide · local recommendations
Luma turns everyday service into a clear picture of what your guests actually need, where you shine, and where a small fix would make a big difference.
2 min
average time to first response
24/7
a concierge that never clocks out
0
requests lost or forgotten
1 tap
for a guest to be heard
See the questions guests ask most, the rooms that need attention, and the moments your team responds fastest, so every stay gets a little better than the last.
Luma speaks with each guest in the language they're most comfortable in, starting with Hebrew and English, and growing from there. Everyone feels at home from the very first word.
Every hotel is different. Your plan scales with the size of your property and the services you switch on in Luma — so you only pay for what your guests actually use.
What shapes your plan
Tell us about your property and we'll put together a plan that fits — no long contracts, no surprises.
Get a tailored quoteSetup includes
No hardware. No app for guests to download. No long contracts, just a warmer stay and a calmer front desk.